Refund and Returns Policy

Payments & Packages

ServiceDurationRate
Individual Session45–50 minutes$85
Couple or Family Session45–50 minutes$125
Extended Session75–80 minutes$150
Short Session25–30 minutes$45
Group TherapyVariesVaries
Intensive Group TherapyVariesVaries
  • Packages
    • 3‑month / 6‑session package must be completed within 6 months.
    • 6‑month / 12‑session package must be completed within 9 months.
    • Packages expire at the end of their stated timeframe; unused sessions beyond that period are not refundable.
    • Clients may continue beyond the initial package at the same monthly cost.
  • Payment Methods
    • Accepted: check, credit card, Zelle, CashApp, Venmo, PayPal, or directly through JoshuaLeggCoaching.com.
    • Payment is due prior to each session or package start date.

Refunds

  • Refunds are available for unused sessions only.
  • Requests must be submitted in writing within 45 days of signing the coaching agreement.
  • Refunds will be calculated based on the remaining balance of unused sessions.
  • No refunds are available after the package expiration date.

Cancellations & Missed Sessions

  • Clients must provide 24 hours’ notice to cancel or reschedule a session.
  • Missed appointments without proper notice may be billed at the full session rate.
  • In the case of a true emergency, please call 911 or go to the nearest hospital emergency department.

 Important Notes

  • Coaching is not a substitute for professional advice in legal, medical, financial, or other specialized areas.
  • Outcomes of coaching are not guaranteed; success depends on the client’s commitment and participation.
  • Joshua Legg is a Christian Coach and holds a Biblical worldview. Coaching sessions may reflect this perspective.

❓ Frequently Asked Questions

What if I buy a package and can’t finish it?
Unused sessions can be refunded if requested in writing within 45 days of signing the agreement. After the package expiration date, unused sessions are not refundable.

How are refunds calculated?
Refunds are based on the number of unused sessions at the per‑session rate. For example, if you purchased a 6‑session package and used 2 sessions, you may request a refund for the remaining 4 sessions.

Can I pause my package?
Packages must be completed within their stated timeframe (6 months for 6 sessions, 9 months for 12 sessions). Pausing beyond that timeframe is not permitted.

What happens if I miss a session?
Sessions canceled with less than 24 hours’ notice or missed without notice may be billed at the full session rate.


How to Request a Refund

  1. Write your request: Send a written refund request within 45 days of signing your agreement.
  2. Include details: State your name, package purchased, number of sessions used, and the reason for requesting a refund.
  3. Submit your request:
    • Email: support@JoshuaLeggCoaching.com
    • Or mail: Joshua Legg Coaching, Westmoreland, TN
  4. Processing: Refunds will be calculated based on unused sessions and processed within 14 business days.
  5. Confirmation: You will receive written confirmation once your refund has been issued.